The Association’s new website brings industry publications, statistics, banking explainers, financial-literacy guides, an events calendar and a secure member portal together in one place for the public, the media and member banks.
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- Announcement
Secure member portal introduced for member institutions
Member banks now have access to a secure portal for restricted notices and documents. Accounts are issued by the Secretariat to staff nominated by each member institution, and there is no public sign-up.
Read - Official statement
Advisory: your bank will never ask for your PIN, password or one-time passcode
Banks will never ask you to share your PIN, online banking password or one-time passcode by phone, text, email or message. Anyone who asks is attempting fraud. End the contact and call your bank on a number you trust.
Read - Announcement
Financial-literacy resource centre now available
A new financial-literacy resource centre offers free, plain-language guides on saving, budgeting, choosing where to keep money, borrowing, interest and fees, digital safety, remittances and making a complaint.
Read - Official statement
Advisory: how to spot investment and “get rich quick” scams
Offers of high, guaranteed returns with little or no risk are a classic sign of fraud. Learn the warning signs and check that any firm taking your money is licensed by the Central Bank of The Gambia before you pay.
Read - News
Industry statistics: how the Association will publish approved indicators
The knowledge hub will publish banking-industry indicators only once they are approved, each with a stated reporting period, its sources and methodology notes, so that users can understand and cite the figures with confidence.
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Explainer: why your bank asks for identification and information
Banks are required by law to verify who their customers are and understand how accounts are used. Here is what you may be asked for, why it matters and how it helps protect you and the financial system.
Read - Announcement
Newsletter subscriptions now open
Anyone can now subscribe to the Association’s email newsletter for news, statements, new publications, financial-literacy guides and upcoming events. Subscribing needs only an email address and you can unsubscribe at any time.
Read - Official statement
Advisory: how to raise a complaint with your bank
If something goes wrong with your account, start with your bank: put the complaint in writing, include the key details and keep a reference. If it remains unresolved, you can take the matter to the Central Bank of The Gambia.
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Festive-season money and safety tips
Tobaski, Koriteh and Christmas bring extra spending and extra risk. Practical tips on budgeting, avoiding debt, using cards and mobile money safely and recognising the scams that tend to appear at festive times.
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