A new financial-literacy resource centre offers free, plain-language guides on saving, budgeting, choosing where to keep money, borrowing, interest and fees, digital safety, remittances and making a complaint.
The Association’s financial-literacy resource centre is now available on its website. The centre offers free, plain-language guides to help individuals, families and small businesses manage money with confidence, use banking services well and protect themselves from fraud.
What the guides cover
The first set of guides addresses the money questions people ask most often:
Saving. How to build a savings habit, set goals and keep an emergency fund, even when the amounts set aside are small.
Budgeting. A simple way to track income and spending, plan for regular costs and prepare for larger expenses.
Osusu, mobile wallets and bank accounts. How traditional rotating savings groups, mobile-money wallets and bank accounts compare on safety, access, cost and the opportunity to earn interest or build a financial record.
Borrowing. What to consider before taking out a loan, how to judge whether repayments are affordable and what lenders look for.
Interest and fees. How interest is charged and earned, the common fees on accounts and cards, and why the total cost of a product matters more than any single figure.
Digital safety. How to use online banking, cards and mobile money safely, and how to recognise phishing, impersonation and other common scams.
Remittances. What to check when sending or receiving money from abroad, including fees, exchange rates and the importance of using regulated channels.
Complaints. How to raise a concern with your bank, what to include and what to do if the matter is not resolved.
Who it is for
The guides are written for anyone, whether opening a first account or reviewing how they already manage their money. They are also intended to be useful to teachers, community leaders, employers and others who help people make financial decisions.
How to use the centre
- Browse guides by theme or use the website’s search to find a topic.
- Read the guides online on a phone or computer; no account or registration is needed.
- Use the glossary in the knowledge hub to look up unfamiliar banking terms.
- Share the guides with family, colleagues and community groups.
General guidance, not personal advice
The guides provide general information to help people understand their options. They are not personal financial advice. Terms, fees and requirements differ between banks and products, so customers should always ask their bank for the details that apply to them before making a decision.
The centre will be extended over time. Suggestions for topics the public would find helpful are welcome through the contact page.