Get in touch
Contact Us
Send an enquiry
How we can help
Enquiry routes
General enquiries
Questions about the Association, its mandate and its work on behalf of the banking industry.
Media
Requests for comment, interviews or background on industry-wide matters. Questions about a specific bank are best directed to that bank.
Events & training
Enquiries about Association events, industry training and invitations for the Association to participate or speak.
Publications & data requests
Requests relating to Association publications and industry information, including for research and study.
Membership
Enquiries from licensed banks about joining the Association and the obligations of membership.
Before you write
What to include in your enquiry
- Your name and, where relevant, the organisation you represent
- A clear subject line stating the nature of your enquiry
- The specific information or action you are requesting
- Any deadline, for example a publication or event date
- How you would prefer to be contacted
- No account numbers, PINs, passwords or other personal financial details
Questions
Frequently asked questions
Can the Association help with a problem on my bank account?
No. The Association does not have access to customer accounts and cannot intervene in individual matters. Raise the issue with your bank through its complaints process. If it is not resolved, contact the Central Bank of The Gambia.
Do you handle job applications for member banks?
No. Each member bank recruits independently. The Association advertises only vacancies within its own Secretariat on the Careers & Opportunities page.
How do I request data about the banking industry?
Send a data request describing the information you need and its purpose. The Association can share published industry information; official banking statistics are published by the Central Bank of The Gambia.
Can I invite the Association to speak at an event?
Yes. Send an invitation with the event date, audience, topic and format, allowing as much notice as possible so that a suitable speaker can be arranged.
How do I report fraud?
If fraud involves your account, contact your bank immediately so it can act to protect your funds, and report the matter to the police. Never share your PIN, password or one-time codes with anyone, including people claiming to represent a bank or the Association.
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